Return Policy
Return Policy – 30 Days
We want you to be completely satisfied with your purchase! If you’re not happy with your order, you may return it within 30 days of the delivery date for a refund or exchange, subject to the following conditions:
Eligibility for Returns:
- Items must be unused, unopened, and in their original packaging.
- Items must be in the same condition as received, with all tags, manuals, and accessories included.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
- Items marked Final Sale or Non-Returnable.
- Used, damaged, or incomplete products.
- Perishable goods, custom-made items, or digital downloads.
Return Process:
- Request a Return – Contact our customer service team at [Your Email/Phone] with your order details.
- Ship the Item – Once approved, send the item back using a trackable shipping method. Customers are responsible for return shipping costs.
- Receive Your Refund – Refunds are processed within 5-7 business days after we receive and inspect the item. Refunds will be issued to the original payment method.
Exchanges & Defective Products:
If you receive a defective or incorrect item, please contact us within 7 days of delivery for a replacement at no extra cost.
For further assistance, reach out to admin@innovawiz.com